Standard Questions | Billing Questions | Vehicle Wrap Questions

Q: How do I request a quote?

A: There is a quick link for a quote request right off the homepage of this website if you are a first time customer. Or if you already have spoke to a Source One account manager you can email them directly with your specifications (see the contact page for email addresses) or call our office and ask for them by name at 800 898 3022.

Q: How do I send in my artwork?

A: The best way to send your file is a vector based art program (AI or EPS file) via our FTP site. The FTP site is a link off the homepage and will accept a file up to 100 megs. If you file is too large you can scale it down to 1/4 of the actual output size at 300dpi. If you are still having difficulties or questions, contact your Source One Digital account manager via phone or email.

Q: What file format should I use to submit my artwork?

A: Click here to download an easy to follow artwork guideline for prepping your file.

Q: How long will it take to get my signs after I place the order?

A: Our standard production turn around time is three to five days (plus time in transit) from receiving a working art file or from design approval of the creative file we set up for you. Special material orders are subject to additional lead-time. Your account manager will discuss that with you at the time of order.

Q: How will you ship my order?

A: We pack and ship your order the most cost efficient way to send to you via common freight carrier, UPS Ground services. Shipping time in transit will depend on the distance between your location and Source One (located in south- west Michigan). If you order is too big to ship UPS we will discuss other freight options with you, such as a flatbed truck, at the time you place your order.

Q: Can I receive tracking information on my shipment?

A: Yes, contact your Source One Digital account manager to track your package and/or request that we notify you by e-mail when your order has shipped.

Q: Can you drop ship blind direct to my customer?

A: Yes, we offer blind drop ship services direct to your customer and/or Third Party UPS or Fed Ex shipping.

Q: Can I get samples of your work?

A: Yes, ask your Source One account manager to send you a sample/media kit of our substrates and print quality along with a brochure of recent products in application.

Q: Do I get a price break if I order more than one quantity of a sign?

A: The volume of material ordered at a certain time determines price breaks. Ask your Source One Digital account manager when getting a quote and they will let you know if price breaks are applicable to your project and at what quantity.

Q: How large can you print?

A: Our fleet of six printers can print roll to roll material up to 16 feet wide or on the flat bed printer 5’ X 10’.

Q: Can you cut shapes?

A: Yes, we have an icut machine that allows us to cut shapes in material up to two inches thick. We also use a router to cut designs into the material if a three- dimensional product is required.

Q: Where are you located? / How do I reach you?

A: Source One Digital's production facility and SHIP TO address is:
1137 N. Gateway Blvd
Norton Shores, MI 49441

Our BILL TO: address for accounts payable is:
Source One Digital
1756 Lakeshore Drive
Muskegon, MI 49441
TOLL FREE: 800 898 3022 or 231 755 0123
FAX: 231 799 4099
EMAIL: info@sourceonedigital.com